Because you deserve a secure environment
RepairDesk, Inc. and its affiliates and subsidiaries (individually and collectively known as “RepairDesk”) respect your right to privacy, and we want you to be aware of how we collect and handle information on each website and mobile application on which we provide this Privacy Policy.
Your information privacy is important to us.
We provide this Privacy Policy to explain how we collect, use, protect, and disclose information and data when you use our websites on which this Privacy Policy is posted, (each, “this Website”), and our mobile applications (“Apps”), application programming interfaces, and other services offered by RepairDesk, and any other time you interact with RepairDesk (collectively, the “Services”). For clarity, in the event one of our websites, applications or services contains a privacy policy which varies from this Privacy Policy, the privacy policy on that website applies only to that website, application or service.
This Privacy Policy also explains your choices for managing your information preferences, including opting out of certain uses of your Personal Information (defined below).
Our Privacy Policy will update from time to time with the addition of more features, but we will inform you each time either by posting a detailed notice on the login page or through other methods.
This Privacy Policy applies to all users of this Website and the Services. This Website and the Services are provided by RepairDesk, Inc. (“RepairDesk”, “we”, “our”, “us”).
BY USING THIS WEBSITE OR ANY OF THE SERVICES, OR BY PROVIDING US WITH PERSONAL INFORMATION, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.
Privacy Policy Summary:
We collect information to provide better services to all of our users. We will only collect your personal information from you (i.e. not from any other person or source) by lawful and fair means and not in an unreasonably intrusive way. Maintaining the privacy of your information is of great significance to us. Users who register are assumed to provide contact information, such as name, company name, company address, phone number, e-mail address, billing details, and the number of users within the organization that will be using our Services. We may also ask for additional information, such as job title or additional company information.
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act of 1998 (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old. Our Website, products and Services are all directed to people who are at least 13 years old or older.
Upon registration for our Services, we will provide you with login credentials that will allow you to access our Website and Services. You are liable for the confidentiality and security of your user registration and password. In case your login details are compromised, you are supposed to contact RepairDesk immediately at support@repairdesk.co.
Users may be asked for, as appropriate:
Users may, however, visit our Website anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except where it may prevent them from engaging in certain site-related activities.
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our Website, register for an account on the Website, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Website.
We may collect information, including personal information, which others provide about you when they use our Website and Services, or obtain information from other sources (including social media networks) and combine that with the information we collect through our Websites and Services. Any information request regarding the disclosure of your personal information to us should be directed to such third parties.
We may use the tools described below (the "Analytics Services") to collect information about the use of our Websites and Apps, such as how often users visit us, what pages they visit when they do so, and what other sites they used prior to visiting us. We may also use others tools in the future to collect similar information for the same purposes. We use the information we collect from the Analytics Services to maintain and improve our service.
The Analytics Services we may use include:
If you connect your third party messaging account to your account with us, we may collect certain information stored in your messaging account such as:
We may allow you to connect a Facebook page or profile to your account with us, in which case we will access certain information from Facebook regarding your account. In particular, we may collect profile image, display name, username / page ID or profile ID, access tokens, sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by us to provide you with the Services you expect and it will not be shared with any third parties.
Google Business Profiles
We may allow you to connect a Google Business Profile to your account with us, in which case we will access certain information from your Google Business Profile regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts.This data will only be used by us to provide you with the Services you expect and it will not be shared with any third parties and may include:
RepairDesk will be collecting certain information from users, such as Internet addresses. This information is logged to diagnose technical problems and to administer our Website in order to constantly improve the quality of our Services.
You can update or remove any or all of your personal information at any time by logging into your account and editing your personal information on the Settings page. You can view your updated profile in order to confirm that your edits have been made.
RepairDesk uses the information that we gather to set up the Service for individuals and their organizations. We will use this information solely for fulfilling the purposes specified by us and for other compatible purposes.
We collect and process your personal data for the following purposes and, if you are from the European Economic Area (EEA), the UK or Switzerland, on the following legal bases:
In certain circumstances, we may collect your personal data on a different legal basis. If we do, or if we use your personal data for purposes that are not compatible with, or are materially different than, the purposes described in this notice or the point of collection, we will explain how and why we use your personal data in a supplementary notice at or before the point of collection. Where we refer to legal bases in this section we mean the legal grounds on which organizations can rely when processing personal data.
Please note these legal bases only apply to you if you are resident in the EEA, the UK or Switzerland.
If you have any questions about our legal bases for processing your personal data, please contact us at support@repairdesk.co
We will not distribute or share your personal information with third parties without your knowledge and consent, except under the following circumstances: (a) If you use an account or profile associated with another party, we may share your information with the owners of that profile (for example, if you are an employee using your organization's account or profile to communicate with us regarding our site and/or services), (b) With our corporate family of companies that are related by common ownership or control, to enable us to provide (or support us in providing) our services, (c) if RepairDesk is acquired by or merged with another company (in this event, RepairDesk will use reasonable efforts to notify you before information about you is transferred and becomes subject to a different privacy policy), (d) with Third Party Service Providers (defined below), (e) Third Party Platforms, i.e. third party messaging apps and platforms connect to your account with us, (f) In response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims, (g) If we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our Terms and Conditions, or as otherwise required by law, (h) For any purpose disclosed by us when you provide the information, or (i) We may also share aggregated information (information about our users that we combine so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
Third party websites. Our Services also enable you to customize and connect your accounts to third-party services (“Third-Party Services”), including through apps or which may be available to you via our platform. The collection of your information by these third parties is governed by the respective Third-Party Services’ privacy policies and terms. We recommend you carefully review their privacy policies and terms, as we are not responsible for Third-Party Services.
We will only retain your personal information no longer than necessary for the purposes for which it was collected. We take the privacy of our users seriously and do not store any of their messages or confidential data (i.e. their Client Content). All messages are processed in a runtime environment and are not retained.
RepairDesk may share personal data with third parties and vendors that act as agents, business partners, consultants, and contractors ("Third Party Service Providers") and Third Party Platforms to perform tasks on behalf of and under our instructions such as technical support, client education, billing and payment processing, analytics, and communication, and to provide the Services, for instance, when you choose to link your Third-Party Platform account with your account with us. We only share the minimum information required by us to ensure the proper functionality of the Website and/or App. Such third parties must agree to use such personal information only for the purposes for which they have been engaged by RepairDesk.
RepairDesk recognizes potential liability in cases of onward transfer to third parties. RepairDesk will not transfer any personal information to a third party without first ensuring that the third party adheres to data protection principles.
Your personal information may be transferred to, stored, and processed in the United States or a country that is not regarded as providing the same level of protection for personal information as the laws of your home country. We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to provide adequate protection for your personal information.
If you are a resident of the EEA, the UK or Switzerland, we will protect your personal data when it is transferred outside of the EEA, the UK or Switzerland by processing it in a territory which the European Commission has determined provides an adequate level of protection for personal data; or otherwise ensuring appropriate safeguards are in place to protect your personal data.
Billing information that we collect through RepairDesk is used only to bill for our services and is not used for any marketing or promotional purposes.
RepairDesk makes all efforts to pursue the standard security measures to help shield against the loss, exploitation, and alteration of the data we are in charge of. When our Websites are accessed, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that data is secure and accessible only to you. Our Services are hosted in a secure cloud environment to prevent access from intruders. RepairDesk provides the opportunity to choose unique user names and passwords that must be used each time a user logs on. These safeguards ensure the proper use of data, avert unauthorized access, and keep up data accuracy.
Being accountable for a user's information, RepairDesk has implemented proper technical and documentation procedures to protect your personal information from any kind of illegal loss, theft, leakage, or unauthorized sharing. Also, RepairDesk ensures that any person with whom the user's personal information is shared for the purpose of resolving any issue or providing any service will be subject to an obligation of secrecy. For further details, visit the RepairDesk GDPR Compliance link.
RepairDesk uses cookies to recognize returning visitors. This helps us improve your user experience. We also use third-party tools to better capture your navigation data and enhance your user experience of our Websites. We may use other third-party tools in the future to collect similar information for the same purposes. These cookies and third-party tools, however, do not give us access to any of your personal identification information, other than that which you willingly shared with us through signing up. The purpose of using these third-party tools is solely to enhance user experience and improve our Services. You may disable cookies by changing your browser settings if you like. However, this may decrease your user experience for using our Websites. RepairDesk participates in advertising programs operated by third parties for which advertising and retargeting cookies are used. Advertising cookies allow us to make advertising more relevant for visitors to our site by showing adverts that users might be interested in seeing (based on other sites they have visited and previous browsing history) and avoiding showing adverts that they have already seen.
Retargeting cookies allow RepairDesk to advertise to visitors to our Websites via third-party websites. These third-party websites show their visitors advertisements for RepairDesk's Services based on the cookies which tell the third-party website that the user has previously visited RepairDesk's Websites.
Our use of cookies also means that data relating to traffic on our Websites and about the types of third-party websites that visitors to our Websites also visit are aggregated and shared with other participants in the third-party advertising program. The data that is shared does not contain any personal information and cannot be used to identify any individual visitor.
If you would like to delete cookies or instruct your web browser to delete or refuse cookies, you can change your cookie preferences by choosing the appropriate browser settings.
This Privacy Policy does not cover the use of cookies by any third-party links. RepairDesk will not be liable for the personal privacy policies on these sites. Please be aware that the privacy policies of these websites could vary from our own.
If we are made aware that a RepairDesk user is using or has used our service to commit a crime, or if there is an emergency that poses a safety threat to you or to another person, we will notify and cooperate fully with the appropriate authorities.
RepairDesk is committed to protect your privacy and keep you updated with the latest protection policies. We will provide compliance with the GDPR policy from May 25th, 2018, to protect the privacy and personal information of European Economic Area (EEA) residents. We are responsible for acquiring your consent before collecting any personal information or data.
If you are a European Economic Area (EEA) resident, you have the following rights under the GDPR in respect of your personal information that we hold:
If you are a resident in France, you also have the right to set guidelines for the retention and communication of your personal information after your death.
If you are concerned about the personal information collected as you use our services or would like to discuss or exercise rights you may have under this Privacy Policy or applicable law, you may contact us at support@repairdesk.co. If we are acting as a data controller with respect to the personal information at issue (e.g., personal information collected via our site and/or app), we will respond to your request directly. If we are acting as a processor of your personal information on behalf of a third-party data controller, then we will forward your request to the data controller to allow them to respond. If the third-party data controller then requests RepairDesk to facilitate your request with respect to any personal information with respect to which we are the processor, we will respond to the third-party data controller's request as quickly as is practicable under the circumstances. You may also contact the third-party data controller directly if you have questions about the personal information with respect to which it is the data controller.
If you are a California resident, you may have the following rights:
The categories of personal Information we collect are described below by reference to the statutory categories of Personal Information specified in the CCPA (California Civil Code section 1798.140):
The sources from which we collect these categories of Personal Information are described in Section 3 entitled Personal Information we collect. The business/commercial purposes for which we use these categories of Personal Information are described in Section 8 entitled How and Why we Use your Information. The categories of third parties with which we share these categories of personal information, including for business purposes, are described in Section 9 entitled Sharing Your Personal Information.
We do not sell your personal information in the conventional sense. However, like many companies, we use advertising services that try to tailor online ads to your interests based on information collected via cookies and similar technologies about your activity on ours and other online services. This is called interest-based advertising. The CCPA’s statutory definition of the term "sale" is broad and may include use of interest-based advertising services. You can get more information and opt-out of the use of cookies on our sites for interest-based advertising purposes by turning advertising cookies off in here. You will need to set that preference from each device and each web browser from which you wish to opt-out. Some of these features use cookies to apply your preferences, so if you clear all cookies from your browser, you will need to re-set your settings.
We do not sell your personal information in the conventional sense. However, like many companies, we use advertising services that try to tailor online ads to your interests based on information collected via cookies and similar technologies about your activity on ours and other online services.
In order to protect your personal information from unauthorized access or deletion, we may require you to verify your login credentials before you can submit a rights request. If you do not have an account with us, or if we suspect that your account has been compromised, we may ask you to provide additional personal information for verification. If we are subsequently unable to confirm your identity, we may refuse your rights request.
In addition, there may be information we will not return in response to your request, such as information that could affect the privacy of others or violate legal requirements. Likewise, there may be reasons why we cannot comply with your deletion request, such as our need to keep your personal information to comply with a legal obligation.
You may use an authorized agent to submit a rights request. If you do so, the agent must present signed written authorization to act on your behalf, and you may also be required to independently verify your identity or your legal authority or ownership of the personal information with us.
In addition, California Civil Code Section 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To exercise any of the rights described in this section, please contact us at support@repairdesk.co.
If the personal information we've gathered from you changes or you no longer desire our Services, we will gladly update or remove any personal data you have previously provided to us. To request removal of your personal information, please contact our Data Protection Officer at dpo@repairdesk.co.
Similarly, if we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you choose not to provide certain information to us, this may limit your ability to use the Services.
You can also delete your account information and disconnect your Third Party Platform account connected with your account with us at any time through the App settings.
From time to time, you may receive marketing communications from us if you have requested information from us or purchased services from us and, in each case (unless you are a resident of the European Economic Area (EEA)), you have not opted out of receiving such communications. If you are a resident of the EEA, you will not receive such communications from us unless you have specifically opted in to receive them, as described further (EEA Residents) below. For some communications, we may use the personal information we collect about you to help us determine the most relevant marketing information to share with you.
You can ask us to stop sending you marketing messages at any time by contacting us at support@repairdesk.co or by using the contact information set forth below.
We will get your opt-in consent before we share your personal information with any company outside RepairDesk's corporate family for marketing purposes.
If you are resident in the EEA, we will only send you marketing messages if you have given us your consent to do so. If you do not want to receive messages from us, you will be able to tell us by selecting certain boxes on forms we use when we first collect your contact details or by refusing or withdrawing your consent. You can also change your preferences later by clicking on the unsubscribe link at the bottom of our messages or by e-mailing us at support@repairdesk.co.
Please note that if you do opt-out of or do not grant consent to receiving marketing-related messages from us, we may still send you non-marketing messages.
Your personal information may also be shared with any affiliates of RepairDesk, who may also use this information for the same purposes outlined in this Privacy Policy.
RepairDesk is a cloud based point-of-sale software, engineered specifically for small and medium sized computer and cell phone repair shops that allows technicians to track & monitor repair jobs, stay on top of inventory and manage multiple store locations. The software keeps track of inventory levels and notifies the business when a phone part is low and needs to be replenished so they can order parts.
