Welcome to RepairDesk! We’re grateful to all the people who have been part of this journey and are looking forward to joining forces with exceptional talent that shares our vision, values, and work philosophy. So, if you want to be challenged to be the best at what you do, drop us a line and we'd love to connect.
Usman Butt
CEO & Founder, Repairdesk
RepairDesk to be the most customer-centric, reliable & innovative company in the repair industry
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RepairDesk started in 2014 as a POS solution for independent Cell Phone Repair stores but has rapidly grown over the years to become the preferred choice of merchants in any repair industry all over the world. We take pride in our growing family of
Team Members
Customers
Office Space
A comprehensive cross-functional trainee program that will help you get a headstart in your career in the tech space. Our very competitive and highly selective MTO program combines on-the-job training with personalized coaching to fast-track your growth, maximize your potential and help you become the leader of tomorrow.
Away from the work desk, a sanctuary where the ladies of Repairdesk convene to relax, rest and relieve stress. Disconnect from the daily grind of work, stretch, meditate, and re-energize your body and soul. Read a nice book, get a power nap or challenge your friends to a game of monopoly. Shine on girl, be you.
Chief Technology Officer
Teamwork is the ultimate competitive advantage and the key to greatness. Our software development department works in cross-functional teams involving all other departments, we believe our strength is our people and the uniqueness they bring with them.
Chief Product Officer
Being radically transparent helps each product team individual like an entrepreneur to stay focused on solving for our customers and delighting them. At RepairDesk, you experience the full lifecycle of the product. We trust amazing people to do amazing things.
Chief Revenue Officer
Our Sales & Marketing Teams are the first interface for repair stores exploring RepairDesk. We take great pride in that and really get to know each repair store owner we talk to so we can offer them the best experience. We're all highly motivated individuals who love to make the lives of repair stores easier!
Head of Sales
This team is all about innovation and teamwork. We’re always seeking relentless “hunters” with strong technical skills and a knack for closing deals. You’ll leverage our product’s strengths to achieve significant results and lead in a high-energy, high-quality setting. Our squad thrives on a win-as-a-team mentality. Ready to make a big impact? Let’s do it together!
Head of Customer Success
The Customer Success team at RepairDesk is the cornerstone of our commitment to customer excellence. Tasked with managing a diverse book of business, our team ensures that every customer remains not just satisfied but genuinely thriving. We have an unparalleled talent pool equipped with cutting-edge tools who strategically deliver the value promised, turning customer objectives into tangible successes. Empathy, care, and transparency are the very essence of how we engage with and uplift our customers, fostering lasting partnerships built on trust and mutual success.
Head of Customer Experience
It has been 6 Years I am working at RepairDesk and the experience has been great. Every day brings an opportunity to learn from cross functional teams. Being the Head of Customer Success, the core focus is to make the team members successful with their professional goals and that ultimately leads to a better service to RepairDesk Customers. We believe in excellence and at the very same time in being empathetic towards each other.
Manager Software Development
I've had the pleasure of working at RepairDesk for nearly 7 years. As the Manager of Software Development, I believe it's the unique dynamics of our department that make it truly special. Our team thrives on collaboration and mentorship, where seasoned developers are always ready to lend a helping hand. We maintain a rigorous standard in code reviews and releases, ensuring that we deliver stable, high-quality products all while enjoying the vibrant office environment.
Digital Marketing Manager
Over the past five years as a Digital Marketing Manager at RepairDesk, I've had the privilege to experience remarkable growth, both professionally and personally. RepairDesk is more than just a company—it's a dynamic ecosystem where creativity intersects with strategy. Our team is deeply committed to driving success, not just through innovative branding and impactful content but also by developing and executing strategic plans that consistently boost sales and revenue. We leverage cutting-edge digital campaigns to keep our brand at the forefront of the SaaS industry. The company's dedication to staying ahead of market trends, coupled with its nurturing and collaborative culture, has made each day an exhilarating journey. If you're passionate about making a significant impact in the SaaS industry, RepairDesk is where your ambitions can truly thrive.
Sr. Customer Success Manager
I've been a part of the RepairDesk family for three years now, and with each passing day, I learn something new. I'm grateful for my decision to join this incredible team. Going the extra mile to serve our customers is at the core of what we do. Customer satisfaction is a priority we never compromise on. A satisfied customer is the best business strategy of all.What I love most about RepairDesk is the amazing culture and the team's helping attitude. You get to work with talented individuals who not only support your professional growth but also contribute to your personal development. Despite the workload, the relaxing and refreshing environment ensures you never feel stressed or overburdened by the end of the day. If you have what it takes to be a customer-facing rockstar, join our team.
Sales Manager
I’m committed to enhancing the performance of our Sales Consultants and ensuring they have the tools and training to succeed. We empower each team member to take ownership of their work so they can develop an entrepreneurial mindset and grow personally & professionally. I use feedback loops to achieve radical candor and create a culture of transparency. Keeping trust batteries between our colleagues fully charged is key to RepairDesk's collaborative success.
Team Lead SQA
As Lead QA at RepairDesk for six years, I’ve ensured our features and updates meet top quality standards. My team and I rigorously test and refine every release, using both automation and manual techniques to catch and resolve issues early. RepairDesk has been a place of growth and challenge, where I’ve honed my skills and contributed to delivering a reliable product in a supportive, innovative environment.
RepairDesk is a cloud based point-of-sale software, engineered specifically for small and medium sized computer and cell phone repair shops that allows technicians to track & monitor repair jobs, stay on top of inventory and manage multiple store locations. The software keeps track of inventory levels and notifies the business when a phone part is low and needs to be replenished so they can order parts.
