Level up your customer service, solve queries faster, and get more repair jobs with a fully integrated phone system powered by 3CX. Get instant call notifications, see logs for missed calls, and enable call routing for after-hours service.
.png)
PhonePro is modern cloud based business phone system that is easy to use, reliable and completely integrated with the RepairDesk POS solution.
.png)
Relax… No need to switch tabs. Seamlessly integrate multiple communication services in an all-in-one messaging platform and never miss out on an opportunity again.
Reduce hassle and unify communication with one number for calls and messaging
Get instant call alerts within RepairDesk with ticket information pop-up if an existing customer calls with inquiries.
Convert new customers on call into active leads by creating tickets instantly.
Keep a well-maintained track of conversations by linking calls with tickets and customers.
Hook your customers while on a call by texting them your store location or repair quotes.
Route your calls to a different extension or number for calls received after business hours.
Automatically send an SMS or email if you miss a call during business hors
Easily create appointments for the calls you could not attend
NEW
Use the 3CX mobile application to send and receive an SMS or MMS
NEW
Respond to customer inquiries on your website using the 3CX live chat module.
NEW
Using the 3CX team chat module your staff will be able to send one on one chat messages, create chat groups, do voice calls, share files and so much more.
NEW
Automatically send an SMS to customer with your store directions when you answer a call or even a call is missed
.png)
Maintain a unified channel of communication with customers, save conversation history and easily spot areas of improvement in your customer service delivery.
.png)
Easily engage with more customers, get more repair jobs, respond to queries and serve your customers faster than ever.
Send messages and receive replies from customers. View chat history to serve customers better.
See a log of all received and missed calls. Listen and download call recordings to monitor agent performance.
Improve your phone support operations with a real-time dashboard that shows performance in a snapshot
Access PhonePro on your mobile phone through 3CX application and stay connected
.png)
Seamlessly switch from your old phone system to PhonePro with minimums downtime, without any technical hitch.
.png)
Reduce the hassle of cross platform communication and enjoy the powerful feature set of RepairDesk Connect.
Port-in your existing business number to PhonePro or get a new one to stay connected with your customer base.
Customize phone setting according to your store requirements through the deployment portal
Set custom IVR, greetings, office hours, voice message, routing extensions through the deployment specialist.
One feature rich pricing plan designed to full-fill all your store's phone systems needs.
PhonePro (powered by 3CX) works fine with the IP Phone you already have. However, if you are planning to update your phone system, please check out the list of recommended hardware.
PhonePro is available as an Add-on and can be purchased separately by Essential, Growth and Advanced pricing plan subscribers. However, PhonePro is currently only available for RepairDesk merchants in the US, CAD, AUS and the UK.
Yes you can easily port your existing number to PhonePro. The process takes anywhere between 10 to 12 business days with a minimal downtime of a few hours during the port-in process.
You can use the 3CX mobile app for inbound & outbound calls.
Using the 3CX mobile app you can send and receive SMS & MMS.
The MMS feature is currently available in the "USA and Canada" only. The cost to send and receive an MMS is 4 SMS credits.
We have excellent customer support & you are always prioritized above anything and everything. If you ever run into a problem or cannot find what you are looking for, you can give us a call, chat with one of product specialists, or send us an email at support@repairdesk.co.
RepairDesk is a cloud based point-of-sale software, engineered specifically for small and medium sized computer and cell phone repair shops that allows technicians to track & monitor repair jobs, stay on top of inventory and manage multiple store locations. The software keeps track of inventory levels and notifies the business when a phone part is low and needs to be replenished so they can order parts.
