Increase your shop's efficiency and save time with a maintenance ticketing system that reduces your losses with checklists. Offer a great customer experience by keeping them updated in real-time.
Time is money. Save precious time with RepairDesk by creating tickets seamlessly, sorting repairs efficiently and making special orders with the click of a button. With RepairDesk, you can manage your tickets better and make your store the Usain Bolt of device repairs.
Save time and search for a specific ticket by applying multiple filters including name, ticket type, ticket status, date created and more.
To reduce unsecured cash outflow and keep secure against abandoned sales and odd parts, create a repair ticket, order a special part & take a deposit.
Save time when setting up the software for your repair shop by using pre-configured repair services.
Format data and create your own customized reports or maintain a backup log of tickets so you can find information on customer devices in case your internet cuts out.
Making money isn't easy, but losing it is. Minimize your risks and cover all your bases to reduce your chances of payment disputes using the right kind of repair ticket management system.
Ensure repair accuracy by keeping a pre-repair and post-repair checklist and image of your device.
Update customers by setting up automated SMS or email alerts for when a repair job is completed, available for pick up, pending for parts and more.
Avoid chargeback disputes by getting customers' digital signatures on store terms and conditions before or after a repair is completed.
Get diagnostic notes, staff notes or a record of any official communication you sent to customers about the ticket since its creation.
“I think the repair business is the hardest lane of retail. There are so many computers and cell phone models, each one has different kinds of repair problems and we have to master them all. RepairDesk helps us a lot in managing all types of repairs and devices.”
Tightly-integrated and efficient, RepairDesk gives you all the tools to optimize your store for better management and increase employee productivity. Just like an Apple M1 chip.
Displays repair tickets based on due date instead of creation date & highlight overdue tickets with a red background so a manager or technician can easily see a ticket is overdue and immediate action is required.
Reduce time wastage and add flexibility to how you view your ticket dashboard. You get multiple viewing options including Kanban, list and calendar view.
Never confuse similar repair orders again by adding ticket labels to each repair. Scan the code and pull up the desired ticket in seconds.
Deduce the actual cost of repairs by associating parts to repairs within RepairDesk.
Miscommunication on repairs can cost you thousands of dollars a year. Give your technicians easy access to key information so that they never mix up another repair.
Serve your customers better & improve internal communication by adding private notes, only accessible to the repair shop personnel, to a ticket.
Improve communication and repair clarity between the customer and the technician by adding diagnostic notes that are viewable by both parties.
Automatically send repair job notifications to technicians so they never miss another repair.
Update customers by setting up automated SMS or email alerts on the repair status. Using RepairDesk Connect; it is easier to manage everything.
Give your customers a better repair experience through alerts and updates that will keep them coming back for more. The perfect repair shop POS management ticket software takes care of all this and more.
"RepairDesk simplified my life! We moved from a paper ticketing system and have been using RepairDesk over the past year. We have almost doubled our sales in the last 12 months and attribute some of that success to RepairDesk. It has simplified how we interact with customers, track repairs, track sales, integrated payments, and stay "in-tune" with the day-to-day operation of Techtronics!"
We offer both, month to month and annual plans, to give you the most flexibility. You can always upgrade, downgrade or add locations as your business grows.
Yes, you can create a text field for device type, color, special order notes, priority, or anything else that's important to your workflow for a more personalized system.
Yes, you can re-assign a ticket to a technician by editing it and changing the entry in the "Assigned to" column.
Yes, you can and you can learn how to do that here.
Yes, you can scan the item barcode under the SKU field to pull up your desired ticket.
Yes, you can add warranty on repair services.
RepairDesk is a cloud based point-of-sale software, engineered specifically for small and medium sized computer and cell phone repair shops that allows technicians to track & monitor repair jobs, stay on top of inventory and manage multiple store locations. The software keeps track of inventory levels and notifies the business when a phone part is low and needs to be replenished so they can order parts.
